Today, the online reputation of your business is defined by your customers.
Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with you.
You need a way to manage all of these factors in a scalable way. We can help!
Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.
Take control of your online reputation today!
Collect NPS feedback to understand each customer’s level of satisfaction before requesting a review to amplify positive experiences while ensuring that less satisfied customers receive the care and attention they need to return.
Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
Automate collection of NPS feedback and reviews upon purchase or job completion by integrating with third party apps like QuickBooks Online, PetExec, Jobber, etc.
Personalize customer journeys based on NPS scores with Automations to deliver a tailored, scalable post-purchase experience.
Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
FAQs
What is reputation management?
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The reputation of a business is both what they say about themselves and what others say about them. Managing a reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Reputation management is the process of monitoring and managing all the channels that affect a business's online reputation. That can include online reviews, online listings, Google Q&A, and social media.
Why is it important to manage online listings?
Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks is crucial.
Why is it important to manage online reviews?
Eighty-four percent of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.
Why should NPS be collected?
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NPS measures customer satisfaction by asking, 'How likely are you to recommend us?' Customers who score 9 or 10 are promoters—they love your business and spread the word. A 7 or 8? They’re passives—content but could switch. And anyone below a 6? Those are detractors who can damage your reputation. In addition to helping a business gauge a customer's satisfaction before inviting them to leave a public review, the insights gained from NPS can help a business understand who their best customers. Armed with this information, they can adjust their sales and marketing efforts to attract and convert more customers that are likely to love them.